Shipping Policy

1. Shipping Destinations

Tspace currently ships to the following regions:

• United States (all 50 states)

• Canada

• European Union countries

• United Kingdom

• Australia

• Selected countries in Asia

For specific country availability, please check our website during checkout or contact our support team.

2. Processing Time

2.1 Order Processing

• Standard Processing: 1-3 business days

• Express Orders: 1 business day (if ordered before 2:00 PM EST)

• Customized Products: Additional 3-5 business days for personalization

• Peak Seasons: Processing may extend to 5 business days during holidays

2.2 Processing Details

• Orders are processed Monday through Friday, excluding holidays

• Orders placed after 2:00 PM EST will be processed the next business day

• You will receive a confirmation email once your order is processed and ready for shipment

3. Shipping Methods and Timeframes

3.1 Domestic Shipping (United States)

3.2 International Shipping

4. Shipping Costs

4.1 Free Shipping Eligibility

• Domestic: Free standard shipping on orders over $99

• International: Free standard shipping on orders over $199

• Promotional: Occasional free shipping promotions for all orders

4.2 Shipping Cost Calculation

• Shipping costs are calculated based on package weight and dimensions

• Destination country and shipping method selected

• Real-time shipping rates displayed at checkout

• No hidden fees or handling charges

5. Order Tracking

5.1 Tracking Information

• All orders receive tracking numbers

• Tracking emails sent automatically once order ships

• Real-time tracking available through carrier websites

• Delivery notifications for most shipping methods

5.2 Tracking Updates

• Regular tracking updates throughout transit

• Estimated delivery dates provided

• Delivery exception notifications if issues arise

• Final delivery confirmation

6. International Shipping Details

6.1 Customs and Duties

• International customers are responsible for customs duties and taxes

• These fees are not included in the shipping cost or product price

• Customs clearance can add 2-5 business days to delivery estimates

• We accurately declare all package contents and values

6.2 Restricted Items

• Some products may have shipping restrictions to certain countries

• We comply with all international trade regulations

• Restricted items will be identified during checkout

• Alternative products may be suggested for restricted destinations

7. Delivery and Receiving

7.1 Delivery Attempts

• Carriers will typically make 1-3 delivery attempts

• Failed deliveries may be held at local carrier facilities

• Redirection options available through carrier tracking

• Packages may be left in safe locations at driver's discretion

7.2 Receiving Your Order

• Inspect packages for damage before accepting delivery

• Note any visible damage on the delivery receipt

• Refuse delivery if package appears severely damaged

• Contact us immediately for damaged deliveries

8. Shipping Insurance

8.1 Included Insurance

• All shipments include basic carrier insurance

• Covers loss or damage during transit

• Maximum coverage varies by carrier and service level

• Additional insurance available for high-value orders

8.2 Insurance Claims

• Must be filed within 14 days of delivery

• Documentation of damage or loss required

• We assist with claim filing process

• Replacement or refund provided during claim processing

9. Address Requirements

9.1 Address Accuracy

• Ensure shipping address is complete and accurate

• Include apartment numbers, suite numbers, and building codes

• Provide both street address and P.O. Box if applicable

• Double-check zip/postal codes for accuracy

9.2 Address Corrections

• Address changes accepted within 2 hours of order placement

• Contact support@tspace.store immediately for address changes

• Address correction fees may apply after processing begins

• We are not responsible for packages sent to incorrect addresses

10. Shipping Restrictions

10.1 Weather and Service Delays

• Extreme weather may cause shipping delays

• Carrier service suspensions during natural disasters

• No additional charges for weather-related delays

• Regular updates provided during service interruptions

10.2 Remote Areas

• Additional delivery time for remote locations

• Limited service areas may have restricted shipping options

• Additional surcharges may apply for remote deliveries

• Contact us for specific remote area shipping information

11. Lost or Stolen Packages

11.1 Package Investigation

• Carrier investigation initiated after 7 days without tracking updates

• Investigation typically takes 7-10 business days

• Replacement or refund provided for confirmed lost packages

• Cooperation with carrier investigations required

11.2 Stolen Packages

• Report stolen packages to local authorities immediately

• File police report for stolen deliveries

• Contact us within 48 hours of confirmed theft

• Case-by-case resolution for stolen package situations

12. Holiday Shipping

12.1 Holiday Schedule

• Extended processing times during major holidays

• Special holiday shipping deadlines announced in advance

• Expedited shipping recommended for holiday deliveries

• No deliveries on carrier-observed holidays

12.2 Holiday Deadlines

• Specific holiday shipping deadlines posted each season

• Early ordering recommended for guaranteed holiday delivery

• Last-minute orders may not arrive before holidays

• Gift messaging available during holiday seasons

13. Returns and Exchanges Shipping

13.1 Return Shipping

• Return shipping costs are customer's responsibility

• Pre-paid return labels available for defective items

• Original shipping costs are non-refundable

• Return instructions provided with order confirmation

13.2 Exchange Shipping

• Free outbound shipping for approved exchanges

• Return shipping responsibility follows standard return policy

• Expedited processing for exchange orders

• Combined shipments for multiple exchanges

14. Contact Information

For shipping-related questions or concerns:

• Email: support@tspace.store

• Response Time: Within 24 hours

• Phone Support: Available for urgent shipping issues

15. Policy Updates

We reserve the right to update this shipping policy to reflect:

• Changes in carrier services and rates

• International shipping regulations

• Business operations and fulfillment processes

• Customer feedback and service improvements

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We strive to provide reliable and affordable shipping options for all our customers. If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team.

For shipping assistance: support@tspace.store