FAQs
Frequently Asked Questions
Order Questions
Q: How long does shipping take?
A: Most orders are processed within 1-2 business days. Shipping times vary by location:
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Continental US: 3-7 business days
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International: 7-15 business days
You will receive a tracking number via email once your order ships.
Q: What are your shipping costs?
A: We offer free standard shipping on all orders over $150 within the continental US. For orders under $150, shipping costs are calculated at checkout based on your location and the selected shipping method.
Q: How can I track my order?
A: Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress. You can also log into your account on our website to view your order status.
Q: What is your return policy?
A: We offer a 30-day return policy for most unused items in their original packaging. Some items, such as opened or installed protective films, may not be eligible for return due to their nature. Please see our full Return Policy page for detailed information.
Product Questions
Q: Are your products compatible with my Tesla?
A: Yes, all our products are specifically designed and tested for compatibility with particular Tesla models (Model S, 3, X, Y, Cybertruck). Please check the product description page to confirm it matches your vehicle's model and production year.
Q: What is the installation process like?
A: Installation difficulty varies by product. Many accessories, like console trays or screen protectors, are designed for easy DIY installation with included instructions. More complex products like PPF (Paint Protection Film) may require professional installation for best results, which we recommend.
Q: Do your products affect my Tesla's warranty?
A: No. Our accessories are non-invasive and do not void your vehicle's manufacturer warranty. They are designed to be installed without modifying or damaging your Tesla's original components.
Payment & Account Questions
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers.
Q: Can I create an account?
A: Yes, you can create an account during checkout or by visiting the "Register" link on our website. An account allows you to track orders, save your address, and view your order history.
Technical Support & Warranty
Q: Do your products come with a warranty?
A: Yes, most of our products come with a manufacturer's warranty against defects. The warranty length and terms vary by product and are detailed on the individual product page.
Q: What should I do if I receive a damaged or defective item?
A: Please contact our support team immediately at support@tspace.store with your order number and photos/videos of the damaged or defective product. We will quickly arrange a replacement or refund.
Q: I need help with installation. What should I do?
A: Many of our products have installation video guides on our website or linked YouTube channel. If you need further assistance, please email our support team with details of the issue, and we will gladly help.
Still have questions?
Our customer support team is happy to help. Please email us at support@tspace.store.