Return & Refund Policy

1. Return Eligibility

1.1 Return Timeframe

We accept returns within 30 days from the date of delivery. To be eligible for a return:

Item must be unused and in the same condition as received
Item must be in original packaging with all tags attached
Item must include original receipt or proof of purchase

1.2 Non-returnable Items

The following items cannot be returned:

Opened or used electronic accessories
Custom-made or personalized products
Software or digital downloads
Gift cards
Items marked as "final sale"
Products damaged due to customer misuse

2. Return Process

2.1 Initiation Steps

To start a return process:

Contact our support team at support@tspace.store
Provide your order number and reason for return
Receive return authorization and instructions
Package items securely in original packaging
Ship to provided return address

2.2 Return Shipping

Customer is responsible for return shipping costs
We recommend using trackable shipping service
Original shipping fees are non-refundable
Return shipping insurance is advised

3. Refund Processing

3.1 Inspection and Processing

Returns are processed within 5 business days of receipt
Items are inspected upon arrival at our warehouse
Refunds are issued once return is approved
You will receive email notification at each stage

3.2 Refund Methods

Refunds are issued to original payment method
Processing time: 5-10 business days after approval
Credit card refunds appear on your statement within 1-2 billing cycles
PayPal refunds are processed immediately to your account

4. Damaged or Defective Items

4.1 Immediate Notification

If you receive a damaged or defective item:

Contact us within 48 hours of delivery
Provide photos of damaged item and packaging
We will arrange replacement or refund
Return shipping is at our expense for defective items

4.2 Manufacturer Defects

Covered by product warranty terms
May require manufacturer assessment
Replacement parts or full product replacement available
Warranty period varies by product category

5. Exchange Policy

5.1 Product Exchanges

We offer exchanges for:

Different size or color (subject to availability)
Alternative product of equal value
Store credit for future purchases

5.2 Exchange Process

Contact support to check product availability
Return original item following standard procedure
New item shipped after return is received and inspected
Price differences handled through partial refund or additional payment

6. Incorrect Items Received

6.1 Our Error

If we ship incorrect items:

We apologize for the error
We cover return shipping costs
Correct items shipped immediately
Return shipping label provided

6.2 Verification Required

Photos of received items may be requested
Order verification against shipping records
Quick resolution within 24-48 hours

7. Return Exceptions

7.1 Seasonal Products

Holiday items must be returned before January 15th
Seasonal merchandise may have different return windows
Special return terms will be clearly stated at purchase

7.2 Clearance Items

Final sale items are not returnable
Discounted merchandise may have limited return rights
All sales final on clearance-priced products

8. International Returns

8.1 Additional Considerations

Customers responsible for customs duties and taxes
Return shipping costs are customer's responsibility
Refunds issued minus original shipping costs
Longer processing times may apply

8.2 Documentation

Customs declaration required for international returns
"Returned goods" must be marked on customs forms
Original commercial invoice should be included

9. Store Credit Option

9.1 Credit Issuance

Store credit issued for non-refundable returns
Credit valid for 12 months from issue date
Can be used for any future purchase
No cash value or redemption

9.2 Credit Management

Trackable through customer account
Can be combined with other promotions
Transferable with account owner permission

10. Warranty Returns

10.1 Manufacturer Warranty

Separate from standard return policy
Requires warranty registration
Timeframe varies by product (typically 1-2 years)
May require direct manufacturer contact

10.2 Warranty Process

Proof of purchase required
Product assessment by technical team
Repair, replacement, or refund options
Process may take 2-4 weeks

11. Refund Timeline

11.1 Processing Stages

Return received (1-2 business days)
Inspection completed (1-2 business days)
Refund authorized (1 business day)
Refund processed by payment provider (3-10 business days)

11.2 Communication

Email confirmation when return is received
Notification of inspection results
Refund processing confirmation
Final completion notice

12. Restocking Fees

12.1 Applicable Situations

Custom products refused at delivery: 15% fee
Opened electronics: 20% fee
Special order items: 25% fee
Large quantity returns: Case-by-case assessment

12.2 Fee Waivers

No restocking fee for defective items
No fee for our shipping errors
Waived for loyalty program members

13. Holiday Return Extension

13.1 Extended Period

Purchases made November 1st - December 31st
Can be returned until January 31st
Standard return conditions apply
Extended warranty considerations

14. Contact Information

14.1 Return Authorization

Email: support@tspace.store
Subject Line: Return Request - [Order Number]
Required Information: Order number, product details, reason for return

14.2 Response Time

Initial response within 24 hours
Return authorization within 48 hours
Urgent issues prioritized

15. Policy Updates

We reserve the right to:

Update return policy terms
Modify timeframes and conditions
Adjust restocking fees
Change eligible return items

We aim to make the return process as smooth as possible. If you have any questions about our return policy or need assistance with a return, please contact our customer support team.

For return assistance: support@tspace.store
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST